NYAquatic
takes the utmost care and pride in selecting only the healthiest
specimens for shipping to our customers. This includes
selecting only the best suppliers from around the world,
carefully acclimating our new arrivals, and holding them until
they are healthy, eating, and ready to enjoy a long healthy life
in their new home....your aquarium.
LIVE ARRIVAL
GUARANTEE:
If, for any reason, your new
purchase arrives DOA, simply notify us within 2 hours, via
email, of the loss. Please include a digital photo of the
specimen, out of water, on a piece of paper. Do not discard
item until instructed by us to do so.
Also include any pertinent
information (package condition, water temp, etc). Finally, let
us know if you'd like the cost of the item refunded or kept as a
credit on a future order. Shipping costs are not included in
the guarantee, nor are free/replacement items.
14 DAY
GUARANTEE:
If your newly arrived livestock
does not survive 14 days from time of arrival, please
contact us via email immediately. Please include a
digital photograph of the specimen, out of water, on a piece of
paper. The photograph is necessary to receive credit. Do
not discard item until instructed by us.
We will gladly offer credit or
replacement of the item on a future order. Shipping costs are
not included, and this 14 day guarantee carries the following
conditions:
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