If, for any reason, your new purchase arrives DOA, simply notify us within 2 hours, via email, of the loss. Please include a digital photo of the specimen, out of water, on a piece of paper. Do not discard item until instructed by us to do so.
Also include any pertinent information (package condition, water temp, etc). Finally, let us know if you'd like the cost of the item refunded or kept as a credit on a future order. Shipping costs are not included in the guarantee, nor are free/replacement items.
14 DAY GUARANTEE:
If your newly arrived livestock does not survive 14 days from time of arrival, please contact us via email immediately. Please include a digital photograph of the specimen, out of water, on a piece of paper. The photograph is necessary to receive credit. Do not discard item until instructed by us.
We will gladly offer credit or replacement of the item on a future order. Shipping costs are not included, and this 14 day guarantee carries the following conditions:
Certain livestock is designated as "restricted-expert only". These items come with a live arrival guarantee only. Their special care needs do not allow us to offer the 14 day guarantee.
These ineligible items include:
· Leopard wrasses
· Purple queen anthias
· Clarion angels
· Cleaner shrimp
· Venustus angels
· Colini angels
· Fowler tangs
· Rhinopias
· Livestock must be kept in a suitable aquarium.
· Livestock that has been visibly damaged due to conflict in your tank is not covered. · Free/replacement items are not covered. · Shipping costs are not included. · Our 14 day guarantee applies to retail customers only.
Privacy Statement
NYAquatic is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail with "unsubscribe" as the subject line. NYAquatic does not sell, trade or rent your personal information to others.
